Terms of service

Last updated: October 18, 2026

1. Overview

Welcome to Haek Sports. These Terms of Service apply to your use of our website and the products and services offered through it. By visiting our website or placing an order, you agree to these terms, subject to any mandatory rights provided by applicable law.

2. Products and Descriptions

We aim to display our products, materials, colors, sizes, and specifications as accurately as possible. Actual colors may vary slightly depending on your screen and device.

Please review product descriptions, size charts, measurements, and customization details carefully before placing an order.

3. Custom and Made-to-Measure Orders

Some products are made to order, personalized, or produced according to customer-provided measurements and specifications.

Customers are responsible for checking the accuracy of the measurements, names, numbers, colors, artwork, and other details they provide or approve.

Production may begin after the required details and design are confirmed. Any changes requested after production begins may not be possible or may require additional charges, subject to applicable law.

Nothing in these terms removes any consumer rights that cannot legally be excluded, including rights relating to defective or incorrectly supplied goods.

4. Orders and Acceptance

Placing an order is an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been accepted for every purpose. We may contact you if we need to verify information, confirm customization details, or resolve an availability or pricing issue.

If we cannot fulfil an order, we will notify you and arrange any refund required.

5. Prices and Payments

Prices and available payment methods are displayed at checkout. Prices, shipping charges, taxes, and other applicable costs will be shown where required before you complete your purchase.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact you to discuss an appropriate resolution in accordance with applicable law.

6. Shipping and Delivery

Products are dispatched from Pakistan unless the order confirmation states otherwise. Estimated delivery times are provided in our Shipping Policy and at checkout where available.

Delivery estimates are not guarantees. Customs clearance, courier operations, weather, and other circumstances may affect delivery.

Customers must provide accurate shipping and contact information. Any applicable customs duties, import taxes, or other charges depend on the destination and the shipping arrangement displayed or agreed for the order.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy and applicable law.

Mandatory statutory rights remain unaffected by these terms.

8. Intellectual Property and Customer Submissions

Website content, photographs, designs, logos, and other materials may be protected by intellectual property laws.

Customers must have the necessary rights or permissions to submit logos, artwork, names, or other materials for customization. We may decline requests that we reasonably believe infringe another party's rights or violate applicable law.

9. Acceptable Use

You agree not to use our website for unlawful purposes, to interfere with its operation, or to submit fraudulent or misleading information.

10. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Any liability limitation applies only to the extent permitted by law.

11. Privacy

Our handling of personal information is described in our Privacy Policy.

12. Changes to These Terms

We may update these terms from time to time. The version published on our website applies subject to any mandatory legal requirements and the terms applicable to an existing order.

13. Governing Law and Consumer Rights

These terms are subject to applicable law. Nothing in them removes mandatory consumer protections available to customers under the laws that apply to their purchase.