Shipping policy

Last updated: October 18, 2026

Order Processing

Haek Sports products are prepared and shipped from Pakistan. Processing time depends on the product, availability, and whether the order requires customization or made-to-measure production.

Custom orders may require additional production time. If we need further measurements, design approval, or other information, processing may take longer.

Shipping Destinations

We currently offer shipping to selected destinations, including Germany and countries within the European Union where shipping is available at checkout.

Available destinations and shipping charges are displayed during checkout.

Estimated Delivery Times

For Germany and the European Union, the estimated transit time is 10–15 business days after dispatch.

Transit time does not include order processing or production time. Delivery estimates are not guaranteed and may be affected by customs clearance, courier operations, public holidays, weather, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the available shipping options and destination.

For some products, part of the shipping cost may be included in the product price. The final shipping charge, if any, will be shown at checkout before payment.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched. Please allow time for the courier's tracking system to update.

Customs, Duties, and Import Taxes

Orders shipped internationally may be subject to customs procedures, import duties, taxes, or other charges depending on the destination and shipping arrangement.

Any applicable charges and the party responsible for paying them depend on the shipping service selected and the laws of the destination country. Customers should review the information shown at checkout and contact us if they need clarification before ordering.

Delivery Delays and Incorrect Addresses

Please provide a complete and accurate shipping address and contact details when placing your order.

Delivery may be delayed by customs inspections, courier disruptions, incorrect addresses, or circumstances outside our control. If your tracking information indicates a problem, contact us at haeksports@gmail.com.

Lost, Damaged, or Incorrect Shipments

If your order appears lost, arrives damaged, or contains an incorrect item, contact us promptly with your order number and relevant photographs or tracking details. We will investigate the issue and work with you to resolve it in accordance with applicable law.